Information We Collect
At quorilavenix, we collect various types of information to provide you with our financial technology tools and services. Our data collection practices are designed to enhance your user experience while maintaining transparency about what information we gather and why.
Account Information
When you register with quorilavenix, we collect your name, email address, phone number, and billing information. This helps us create and maintain your account, process payments, and communicate important updates about our services.
Financial Data
To provide our financial technology tools, we may collect information about your financial goals, investment preferences, and transaction history within our platform. All financial data is encrypted and handled with the highest security standards.
Usage Analytics
We automatically collect information about how you interact with our platform, including pages visited, features used, time spent on different sections, and device information. This helps us improve our services and user experience.
Communication Records
When you contact our support team or participate in surveys, we keep records of these interactions to better assist you and improve our customer service quality.
How We Use Your Data
Your information serves multiple purposes within our platform. We're committed to using your data responsibly and only for legitimate business purposes that benefit your experience with our services.
- Providing and maintaining our financial technology tools and platform functionality
- Processing payments and managing your account billing and subscription services
- Sending important account notifications, security alerts, and service updates
- Analyzing user behavior to improve our platform features and develop new tools
- Providing customer support and responding to your inquiries and technical issues
- Ensuring platform security and preventing fraudulent activities or unauthorized access
- Complying with legal obligations and regulatory requirements in Australia
We never sell your personal information to third parties for marketing purposes. Your data is used exclusively to enhance your experience with quorilavenix's financial technology platform.
Information Sharing and Disclosure
quorilavenix maintains strict policies regarding information sharing. We only share your data in specific circumstances and always with appropriate safeguards to protect your privacy.
We may share your information with trusted service providers who help us operate our platform, including payment processors, cloud storage providers, and analytics services. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.
In certain legal situations, we may be required to disclose your information to comply with valid legal requests, court orders, or regulatory investigations. We will notify you of such disclosures unless prohibited by law.
If quorilavenix undergoes a business transition such as a merger or acquisition, your information may be transferred to the new entity, but only under equivalent privacy protections.
Security Measures and Data Protection
Protecting your information is a top priority at quorilavenix. We implement comprehensive security measures designed to safeguard your personal and financial data from unauthorized access, disclosure, or misuse.
Our security infrastructure includes industry-standard encryption for data transmission and storage, regular security audits and penetration testing, multi-factor authentication options, and continuous monitoring for suspicious activities. All our systems are regularly updated with the latest security patches and protocols.
We train our employees on privacy and security best practices, and access to your information is strictly limited to team members who need it to provide services to you. Our data centers are located in Australia and meet strict physical and digital security standards.
While we implement robust security measures, no system is 100% secure. We encourage you to use strong, unique passwords and enable two-factor authentication on your account for additional protection.
Your Privacy Rights Under Australian Law
Under the Australian Privacy Act 1988, you have several important rights regarding your personal information. We're committed to helping you exercise these rights easily and effectively.
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this information in a commonly used electronic format within 30 days.
Correct Information
If you believe any information we have is incorrect or outdated, you can request corrections. We'll update your information promptly once verified.
Delete Your Data
You can request deletion of your personal information, subject to legal and contractual obligations. Some information may need to be retained for compliance purposes.
Restrict Processing
In certain circumstances, you can ask us to limit how we use your information while maintaining your account access and core functionalities.
Data Portability
You can request your data in a portable format to transfer to another service provider, where technically feasible and legally permissible.
Lodge Complaints
If you're concerned about our privacy practices, you can contact us directly or lodge a complaint with the Australian Privacy Commissioner.
Data Retention and Deletion
We retain your information only for as long as necessary to provide our services and comply with legal obligations. Our retention periods vary depending on the type of information and its purpose.
| Data Type | Retention Period | Reason for Retention |
|---|---|---|
| Account Information | Until account deletion + 2 years | Service provision and legal compliance |
| Financial Transaction Records | 7 years after transaction | Tax and regulatory requirements |
| Usage Analytics | 3 years | Service improvement and analysis |
| Support Communications | 3 years after resolution | Customer service and quality assurance |
| Marketing Preferences | Until withdrawal of consent | Respecting your communication choices |
When retention periods expire, we securely delete or anonymize your information. Some data may be retained longer if required by law or for legitimate business purposes such as fraud prevention or dispute resolution.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your data?
Email: privacy@quorilavenix.com
Phone: +61 3 5443 1222
Mail: Privacy Officer
499 Dean St, Albury NSW 2640
Australia
We're committed to addressing your privacy concerns promptly and transparently. When you contact us about privacy matters, we'll respond within 5 business days and work to resolve any issues within 30 days.
This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or through prominent notices on our platform. Your continued use of quorilavenix's services after policy updates indicates your acceptance of the revised terms.